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Contact Support
Phone: (888)868-6282 | Option 3 for Support
Address:
San Jose Office
ASAP Systems
355 Piercy Road
San Jose, CA 95138
Chicago Office
ASAP Systems
235 W Van Buren St Unit 3515
Chicago, IL 60607
Support Plan
Our Customer Support is here to provide you the technical assistance you need to ensure you get the most value out of your system.
Have a question? Call 1-888-868-6282
Gold
Silver
MOST POPULAR
Bronze
Priority Level
1
2
3
Response Time
1 hour Max
4 Hours Max
24 Hours Max
Traget Fix Time*
24 Hours
5 Business Days
No Traget
Dedicated Support Specialist
Yes
No
No
Phone Support
Unlimited
6
2
Email Support
Unlimited
12
4
Screen Share Support
Unlimited
Limited
Limited
Web Chat Support
Unlimited
Limited
Limited
Software Update
Unlimited
Limited
Limited
Software Upgrade
Unlimited
Limited
Limited
FAQ
Unlimited
Limited
Limited
Expert Guidance From Day 1
Our technical support and sales engineer teams provide comprehensive and client-specific training and implementation services. Users learn to fluently operate and navigate pertinent tools and features. Training is generally handled through two-way online screen-sharing meetings to instruct you and your team. We prefer to train the trainer when there are more than five users. For more info about our Training Services.