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Support

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Contact Us

Submit Request

    Contact Support

    Email
    support@asapsystems.com

     

    Phone
    (888)868-6282
    Option 3 for Support

     

    Address

    San Jose Office
    ASAP Systems
    355 Piercy Road
    San Jose, CA 95138

     

    Austin Office
    ASAP Systems
    2000 Windy Terrace Building 5B,
    Cedar Park TX 78613

    Chat With our team

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    Support plan

    ASAP Systems Customer Support is here to provide you the technical assistance you need to ensure you get the most value out of your system.

    have a question? Call 1-888-868-6282
    GOLD
    SILVER
    BRONZE
    Priority Level
    1
    2
    3
    Response Time
    1 hour max
    4 hour max
    24 hours max
    Targeted Fix Time*
    24 hours
    5 business days
    no target
    Dedicated Support Specialist
    Yes
    No
    No
    Phone Support
    Unlimited
    6
    2
    Email Support
    Unlimited
    12
    4
    Screen Share Support
    Unlimited
    Limited
    Limited
    Web Chat Support
    Unlimited
    Limited
    Limited
    Community Support
    Unlimited
    Limited
    Limited
    Software Updates
    Unlimited
    Limited
    Limited
    Software Upgrades
    Unlimited
    Limited
    Limited
    FAQ
    Unlimited
    Limited
    Limited

    Support Training

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    Expert Guidance From Day 1

    Our technical support and sales engineer teams provide comprehensive and client-specific training and implementation services. Users learn to fluently operate and navigate pertinent tools and features. Training is generally handled through two-way online screen-sharing meetings to instruct you and your team. We prefer to train-the-trainer when there are more than five users. For more info about our Training Services.

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